Refund policy

Once you have placed your order it cannot be cancelled. The Casing Boutique does not offer change of mind returns but will honour its obligations under the Australian Consumer Law.

The Casing Boutique may cancel any part of an order (including any orders that The Casing Boutique has accepted) without any liability to you for that cancellation at any time if:

  • the requested Products in that order are not available; or
  • there is an error in the price, or the product description posted on the Website in relation to the relevant Product in that order; or
  • that order has been placed in breach of these Terms of Use.

If The Casing Boutique cancels an order, then The Casing Boutique will endeavour to provide you with reasonable notice of that cancellation and will not charge you for the cancelled order if The Casing Boutique cancels it before the delivery date or if you are not at fault or in breach of these Terms of Use.